Frequently Asked Questions

Based in Lutterworth, we are conveniently situated to service the South Leicestershire area for all your travel needs. We provide 24 hours airport transfers (car and driver) to all airports to and from anywhere in the United Kingdom. Our aim is to offer the best reliable and safest transfers service to all our customers at a competitive price. Where will I meet my driver at the airport?
We offer meet and greet service on all airport and cruise port pickups.

VIP - Meet and Greet service:

On your arrival, our drivers wait in the airport/seaport arrival hall with your name on the sign board.
What if my flight is delayed?
We will monitor your flight and our driver will meet you accordingly. There are no additional charges for flight delays.

Regular Pick up:

On your arrival, our driver will be waiting in a suitable area near the airport (usually a facility provided by the airport), we will contact you and once you have your luggage, make your way out to the Pickup Drop off area where our driver will will meet you in the drive through area.
There are no additional charges for flight delays but we do ask that once you have collected your luggage and made contact with the driver you swiftly make your way out to the rendezvous point as the is a charge for the drive through.

We also do regular taxi work when required! Including Leicester races, Sea Ports, Weekend breaks, day hire and more.

For training and confirmation purposes some calls may be recorded

Office Hours – Lines open to take your calls:

Monday – Thursday 7am – 11pm
Friday 7am – 2am
Saturday 9am – 2am (Sun.)
Sunday 9am – 11pm

The driver allocated will have your contact and journey details. However, on the day of the journey we provide the driver’s details and also an emergency number.

Reasonable waiting time and car parking charges for airport pick-ups and drop-offs are included in our fee. We will monitor flights so that we do not arrive too early for (say) a delayed flight.

We allow 30 mins from the plane landing time for passengers to have made contact with our driver and to come out of the arrivals terminals. Any waiting time after this may be charged at our discretion. If you are aware that you may take longer please state this at the time of booking.

Our rate include an element of car parking. Car parking fees beyond 1 hour may be charged on to the passenger at the airport’s standard rate.

We are a travel service, specialising in Airport transfers and local private hire and taxi services, supporting local businesses. We also provide top class travels to suit all your needs, both near and far. Our drivers have over 25 years of experience and aim to provide an outstanding service, every time!

All Major Credit and Debit cards can be taken, or apply for an account today and make use of 30 day payment terms. You can submit, alter, or cancel your own bookings.

You can apply for an account HERE

In the event of adverse weather conditions we cannot guarantee our service to run to schedule. Whilst we will do our best services may be delayed, amended or cancelled at short notice as a result.